Warranty Policy

LORIS Lunettes Gmbh guarantees warranty support for defects in material or manufacturing at LORIS Lunettes discretion for one year from the date of purchase. Warranty excludes product altered after purchase, damage caused by normal wear, and damage caused by improper or unreasonable use. Warranty is void without valid proof of purchase from an authorized LORIS Lunettes dealer. Questions about the validity of your purchase from an authorized retailer may be sent to customer service at email: warranty@loris-lunettes.com

LORIS Lunettes is not liable for any physical damages, incidental or consequential, due to the improper use and wear of your product and will not be accepted under warranty. RAEN does not cover warranty for frames that are lost or stolen. Scratched or cracked lenses are not covered under LORIS’ warranty. If you believe your scratched or cracked lenses should be covered under warranty, please fill out the form below. To avoid scratching your lenses further always keep your frames safely stored in a case.

LORIS Lunettes can provide replacement hinges, temples, lenses and screws if the items are available. These requests are accepted by filling out the form below.

Submitting Your Warranty Claim

If you believe the above reasons do not exclude you from our warranty, please fill out this form in its entirety. Once you have submitted this claim our warranty department will review and notify you within 3 business days if your claim has been approved or denied.
If we accepts your warranty and finds upon arrival that there is breach of written or implied warranty, LORIS Lunettes has full discretion to deny repair or replacement of the product.

Limitations of Liability

In no event shall LORIS Lunettes or any of its third-party suppliers be liable for consequential, incidental, special, indirect or direct damages unless this warranty agreement is consistent with local law. If this warranty agreement is inconsistent with local law, the warranty shall be deemed modified to be consistent with the local law. In the event of legal action, all claims or disputes under this warranty shall be contested in the courts of the Switzerland.

Warranty Claim Form

Proof of purchase: